Remove friction, add influence, and measurably improve your customer experience. Make sure you have everything ticked off to ensure the optimum customer journey.
Perfect for: Marketing teams • UX designers • Service design professionals
EAST framework mastery — Make every touchpoint Easy, Attractive, Social, and Timely
Friction audit skills — Spot and eliminate the hidden barriers killing your conversions
Nudge mapping — Place behavioural triggers at exactly the right moments
Measurable results — Track and optimise your nudges for continuous improvement
Format: Full-day hands-on workshop with your real customer journeys
Location: In-house or London or Manchester/Leeds venue
Investment: £6500 + travel (if outside London or Manchester)
Remove friction, add influence, and measurably improve your customer experience. Make sure you have everything ticked off to ensure the optimum customer journey.
Perfect for: Marketing teams • UX designers • Service design professionals
EAST framework mastery — Make every touchpoint Easy, Attractive, Social, and Timely
Friction audit skills — Spot and eliminate the hidden barriers killing your conversions
Nudge mapping — Place behavioural triggers at exactly the right moments
Measurable results — Track and optimise your nudges for continuous improvement
Format: Full-day hands-on workshop with your real customer journeys
Location: In-house or London or Manchester/Leeds venue
Investment: £6500 + travel (if outside London or Manchester)
