Gold Level Fan Intelligence Report
Our behavioural experts live your entire fan experience and deliver a comprehensive report with revenue-boosting recommendations
Perfect for: Event venues • Sports stadiums • Concert halls • Festival organisers • Entertainment complexes
How It Works:
You provide: 6 tickets to one of your events
We provide: A team of highly experienced applied behavioural science experts who review your venue as real fans. This can be “stealth mode” or with the full knowledge of your team, and we’ll shadow stewards, security, merch, food&beverage and Ops teams as required. If needed, we’ll fully complete any required internal training to do so.
Each team we provide have over 50 years of combined experience in applying behavioural science to real-world problems and are all leaders in human behaviour. This service works across firms, pulling the relevant experts for your particular venue or event. Is it expensive? A little. Is it work every penny? Absolutely.
The Complete Fan Journey Analysis:
Pre-arrival research – How fans discover, choose, and prepare for your event
Digital touchpoints – Website, app, and booking experience evaluation
Arrival and entry – First impressions, wayfinding, and queue psychology
Venue navigation – Movement patterns, decision points, and friction spots
F&B journey – Menu psychology, queue design, and payment friction analysis
Merchandise opportunities – Placement, timing, and emotional trigger points
Seat-to-facilities flow – Bathroom breaks, concession runs, and return patterns
Exit experience – Final impressions and post-event engagement opportunities
What You Get:
50-page comprehensive report with behavioural insights and specific recommendations
Revenue opportunity mapping – Identify your biggest untapped income streams
Quick wins – Changes you can implement immediately for 10-20% uplift
Long-term strategy – Major interventions for 25-40% revenue growth
Implementation timeline – Prioritised roadmap with expected ROI for each change
Follow-up call – 90-minute session to discuss findings and answer questions
Timeline: 4 weeks from event attendance to report delivery
Investment: £30,000 (includes all expert time, analysis, and comprehensive report)
Our behavioural experts live your entire fan experience and deliver a comprehensive report with revenue-boosting recommendations
Perfect for: Event venues • Sports stadiums • Concert halls • Festival organisers • Entertainment complexes
How It Works:
You provide: 6 tickets to one of your events
We provide: A team of highly experienced applied behavioural science experts who review your venue as real fans. This can be “stealth mode” or with the full knowledge of your team, and we’ll shadow stewards, security, merch, food&beverage and Ops teams as required. If needed, we’ll fully complete any required internal training to do so.
Each team we provide have over 50 years of combined experience in applying behavioural science to real-world problems and are all leaders in human behaviour. This service works across firms, pulling the relevant experts for your particular venue or event. Is it expensive? A little. Is it work every penny? Absolutely.
The Complete Fan Journey Analysis:
Pre-arrival research – How fans discover, choose, and prepare for your event
Digital touchpoints – Website, app, and booking experience evaluation
Arrival and entry – First impressions, wayfinding, and queue psychology
Venue navigation – Movement patterns, decision points, and friction spots
F&B journey – Menu psychology, queue design, and payment friction analysis
Merchandise opportunities – Placement, timing, and emotional trigger points
Seat-to-facilities flow – Bathroom breaks, concession runs, and return patterns
Exit experience – Final impressions and post-event engagement opportunities
What You Get:
50-page comprehensive report with behavioural insights and specific recommendations
Revenue opportunity mapping – Identify your biggest untapped income streams
Quick wins – Changes you can implement immediately for 10-20% uplift
Long-term strategy – Major interventions for 25-40% revenue growth
Implementation timeline – Prioritised roadmap with expected ROI for each change
Follow-up call – 90-minute session to discuss findings and answer questions
Timeline: 4 weeks from event attendance to report delivery
Investment: £30,000 (includes all expert time, analysis, and comprehensive report)
